Privacy Statement
Welcome to Spinfin’s Privacy Policy. This page explains what personal and technical information we collect, how we use and protect it, and the choices available to you. We take your privacy seriously and aim to be clear about how data is handled when you create an account, place bets, play games or use our services.
Types of data we collect
We collect information necessary to operate an online casino and sportsbook, to verify accounts and to meet legal obligations. This includes personal, technical and transactional data gathered directly from you or generated during your activity.
Personal data
Personal data may include your name, date of birth, nationality, address, email, phone number and identity documents you upload for verification. We also record account credentials and communication you send to our support team.
Technical data
Technical data covers IP address, device identifiers, browser and operating system details, language settings and log data about how you use the site. This information helps us maintain security and improve site performance.
Transactional data
Transactional data covers deposits, withdrawals, bet and play history, payment method details and currency choices. We store transaction records for customer service, fraud prevention and compliance purposes.
How we use your information
We use your data to:
- Create and manage your account and provide customer support.
- Process deposits, withdrawals and payments securely.
- Verify identity and prevent fraud, money laundering and abuse.
- Operate and improve our services, including personalised content and offers where you have consented.
- Comply with legal and regulatory obligations.
Data protection practices
We protect your information using technical and organisational measures such as encryption for data in transit, access controls and regular security reviews. Access to personal data is restricted to authorised staff and service providers who need the information to perform their duties.
We retain personal data only as long as necessary for operational, legal or regulatory reasons. Where retention periods are required by law we will keep records for the applicable period.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, analyse site usage and support functionality such as login and session management. Third-party providers may set cookies for analytics and advertising. You can control cookie settings through your browser or device and adjust preferences in your account where available.
Your rights
You have rights to access personal data we hold about you, request correction of inaccurate information, object to or restrict processing in certain circumstances, and request deletion where applicable. You may also withdraw consent to direct marketing at any time.
Access, correction and deletion of data
You can view and update some personal details in your account settings. For other requests, contact our support team via your account or at [email protected]. We will verify identity before responding to requests. In some cases we may be unable to delete certain information due to legal or regulatory obligations.
Information sharing and third parties
We share information with trusted service providers including payment processors, identity verification agents and analytics partners. We may also disclose data to law enforcement or regulators where required by law, and to prevent fraud or other prohibited activity.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you via your account. The most recent version is the effective one and is available on our website.