Responsible Gambling Policy
We take responsible gambling seriously. Our aim is to make sure play stays safe, sensible and under your control. We provide tools and guidance to help you manage how you play, recognise when gambling is causing a problem, and get support if you need it. If you ever want to limit your activity or take a break, we will assist you quickly and confidentially.
Our player protection principles
We believe in clear, practical measures that protect players. We promote safer play by offering self-help tools, identity checks where required, and quick access to support staff. We will treat requests for limits or account changes promptly and without judgement.
Activity-control tools
You can control your account activity using a range of in-site tools. These are available in your account settings or via live chat with our support team. Typical options include:
- Deposit limits - set daily, weekly or monthly maximums.
- Session time limits - receive reminders or force a logout after a set time.
- Reality checks - on-screen alerts showing elapsed time and activity.
- Cooling-off periods - short breaks before you can resume play.
- Self-exclusion - block access for an extended period or permanently.
Deposit limits
Deposit limits let you control how much you fund your account. You can set limits from modest amounts up to higher caps depending on your preference. Limits can be adjusted down immediately; increases may be subject to a waiting period. If you need help setting a limit, contact live chat or email [email protected].
Loss limits
Loss limits cap how much you can lose over a chosen timeframe. They work alongside deposit limits to help manage spending. You can choose daily, weekly or monthly loss limits and review them at any time in your account settings.
Time limits and session controls
Set session lengths and turn on reality checks to get automatic reminders about time spent. Short breaks are available if you want to stop playing for a few hours, days or longer.
Self-exclusion
If you need to stop completely, self-exclusion blocks access to your account and prevents new registrations. Options usually include short-term exclusions, medium-term options and permanent exclusion. Our team will confirm the exclusion and remove your access promptly while remaining available to assist.
Signs of problematic behaviour
Watch for warning signs such as:
- Spending more time or money than you intended
- Chasing losses by increasing stakes
- Neglecting work, family or other commitments
- Borrowing money or hiding gambling activity
Tips for staying in control
Simple steps help keep play responsible: set deposit and loss limits, use session reminders, avoid gambling when stressed or tired, and only play with money you can afford to lose. Talk to support if you feel your play is becoming difficult to control.
Professional help and support organisations
If you need specialist assistance, consider contacting recognised UK organisations such as GamCare, GambleAware or Gamblers Anonymous. Our support team can provide information and signpost services. For account help contact live chat or email [email protected].